Most items available on the Hat Land website are covered by the Consumer Contracts Regulations, which give
customers the right to cancel a sales contract within 14 days of delivery. There are some exceptions, including
pieces made to order by our Milliners.
These statutory rights extend to customers within the European Union, but not beyond.
To make a return, please cancel the sales contract within 14 days of receiving the item(s) and preferably using our Contact Us form. Then please download and complete a Returns Form, which includes our address for returns. We ask that you fill in as much of the Returns Form as possible to help us process your return and authorise your refund. Customers are only eligible for a refund if items are returned within 14 days of cancellation.
Returns forms and further guidance are available here
Item(s) should be returned using recorded delivery in their original condition and using all the packaging and packing they arrived in (unless it was damaged in delivery) - otherwise we will be entitled to withhold all or some of the refund. Return delivery charges are at the customer's expense.
Once the returned item(s) have been received, we will refund your money within 14 days (as specified under the Consumer Contracts Regulations).
Where we have charged you for delivery of your order, some of this delivery charge may be refundable - i.e. standard delivery charges will be refunded but we are unable to refund any additional charges for faster delivery services (e.g. Express or Next Day Delivery).